SMS & Messaging Terms

CriticalNow and its clients may use SMS text messaging and email to send appointment confirmations, lead alerts, consultation follow-up, and service-related communications. These Messaging Terms describe how those communications work and your rights regarding them.

By providing your phone number or email address — whether through a contact form, booking request, or by calling a CriticalNow-powered phone line — you may be consenting to receive follow-up communications related to your inquiry.

Where required by law, explicit opt-in consent will be obtained before sending marketing or promotional messages. Transactional messages related to a service you requested may be sent without a separate marketing opt-in.

Depending on the service and configuration, messages may include:

• Confirmation of a consultation request or booking
• Follow-up on a call or inquiry
• Owner or team alerts regarding incoming leads (sent to business owners, not callers)
• Service reminders or updates
• Responses to inbound messages you initiate

Message frequency varies based on your activity and the configuration of the service. You may receive one or more messages per inquiry, booking, or service interaction. There is no fixed recurring message schedule.

Message and data rates may apply. Standard carrier rates for SMS and data usage apply depending on your mobile carrier and plan. CriticalNow does not charge separately for messages, but your carrier may.

You may opt out of SMS communications at any time by replying STOP to any text message you receive. After opting out, you will receive a one-time confirmation message and no further messages will be sent, unless you re-initiate contact.

To opt out of email communications, use the unsubscribe link included in any marketing email.

If you need assistance or have questions about messages you have received, reply HELP to any text message or contact us directly using the information at the bottom of this page.

SMS and email delivery depends on factors outside our control, including mobile carrier availability, network conditions, spam filters, and device settings. CriticalNow does not guarantee that every message will be delivered or delivered within any particular timeframe.

For urgent or time-sensitive matters, do not rely solely on SMS or email. Contact us directly or use the phone number provided.

CriticalNow uses third-party SMS and communication platforms to deliver messages. These providers operate subject to their own terms and carrier agreements. Carriers may filter, delay, or block messages at their discretion, and CriticalNow is not responsible for carrier-level decisions affecting message delivery.

Messages are generally supported across major US carriers. Carrier support may vary for smaller or regional carriers.

CriticalNow may update these Messaging Terms from time to time. When we do, we will update the date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

If you have questions about these Messaging Terms or communications you have received, please contact us:

Email: starwebbedai@gmail.com