Privacy Policy

CriticalNow operates a website and AI call handling service. This Privacy Policy describes the types of information we may collect, how that information may be used, and your choices regarding your information. By using our website or services, you agree to the terms described here.

Contact and consultation requests. When you submit a consultation request or contact form, we may collect your name, email address, phone number, business name, and the details you provide in your message.

Phone and demo call interactions. If you call our live demo line or interact with a CriticalNow AI call handling system, the conversation may be recorded or transcribed for quality assurance, training, and service delivery purposes. Callers are typically informed of recording at the start of the call.

SMS and email communications. If you opt in to receive text messages or emails from us or our clients' systems, we collect your contact information for that purpose. You may opt out of text messages at any time by replying STOP.

CRM, calendar, and integration data. For clients using CriticalNow's call handling system, caller information collected during intake — such as name, phone number, address, and service description — may be passed to third-party systems including CRMs, calendar platforms, or workflow automation tools as configured by the client.

Analytics and website usage. We may collect standard website usage data such as pages visited, time on site, browser type, and referring URL through analytics tools. This data is typically aggregated and does not identify individual visitors.

Information we collect may be used to:

• Respond to consultation requests and business inquiries
• Deliver, configure, and improve the CriticalNow call handling service
• Route and organize lead data for clients as part of the service
• Send communications you have opted in to receive
• Understand website usage and improve the site experience
• Comply with applicable legal requirements

We do not sell personal information to third parties.

We may share information with trusted service providers who assist in operating our website or delivering our services — including hosting providers, CRM platforms, calendar systems, communication tools, and workflow automation services. These providers are expected to handle information in accordance with their own privacy policies.

Clients who integrate CriticalNow with third-party tools (such as GoHighLevel, Google Calendar, or similar platforms) are responsible for reviewing and complying with the privacy policies of those platforms.

We retain information for as long as reasonably necessary to provide the services described in this policy, fulfill legitimate business purposes, or comply with applicable legal obligations.

Text messages. If you receive text messages through our system, you may reply STOP at any time to opt out. Message and data rates may apply.

Email communications. You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

Data requests. If you would like to request access to, correction of, or deletion of personal information we hold about you, please contact us using the information below.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of the website or service after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your information, please contact us:

Email: starwebbedai@gmail.com